Faq

    Frequently Asked Questions

    Vision Portal

    Questions

    Vision is a private secure online portal. It is a single point of reference for all information regarding your Veolia Water Technologies – Process Water products and services.

    The Vision Portal provides you with 24/7 access to:

    • Process water equipment and site location details
    • Easy access to service report history and future service visit dates
    • Easy booking of service visit via “Self-service” system
    • Full order history/progress/invoice status
    • Useful documents such as service contracts, manuals, engineer work reports, invoices etc.
    • Simplified Multi site management

    If you are a current service contract customer with Veolia Water Technologies – Process Water you will be sent a login upon contract renewal. Should you require access prior to renewal please contact by e-mail at vision.watertech@veolia.com .

    If you are not the account supervisor, you may have restricted access. Please contact us for further advice by e-mail at vision.watertech@veolia.com .

    If you are not a contract customer, you can show your interest by registering at http://www.veoliawatertechnologies.co.uk/processwater/forms/bookanvisiondemo.htm

    To report a defect or request a feature improvement, please contact us by e-mail on vision.watertech@veolia.com

    Product documentation (e.g. equipment manuals, MSDS etc.) can be found in the Useful Links section on the dashboard under “Manuals & Datasheets”.

    Vision Air provides you with remote access (via the customer portal) to live product performance data. It then enables you or our preventative maintenance engineering staff to monitor the performance of your equipment, and to make or suggest actions to prevent potential problems from arising.

    This is an upgrade feature available through the Vision customer portal. This can be purchased by contacting us on 01628 897076 or e-mail vision.watertech@veolia.com (Please note this is only available on selected products)

    Vision Air provides customers with 24/7 access to live changes in system performance avoiding unnecessary system downtime saving time and money.

    • Improved efficiencies through remote monitoring
    • Easy and automatic creation of trend and alarm reports
    • Instant notification water treatment system is alarming

    Work reports are available for download under the “MY SERVICING” heading, in the “MY SERVICE REPORTS” tab. They download as a PDF.

    You will need to allow 24 hours from the work completing before the work report is uploaded to the Vision Portal. If you have a work report from an earlier date that isn’t showing, please contact us at vision.watertech@veolia.com and we will upload it manually.

    Sales invoices are available for download under the “MY ORDERS” heading, in the “SALES ORDERS” tab. They download as a PDF.

    You will need to allow 24 hours from the invoice being issued before the invoice is uploaded to the Vision Portal. If you have an invoice from an earlier date that isn’t showing, please contact us at <a href="mailto:vision.watertech@veolia.com">vision.watertech@veolia.com</a> and we will upload it manually.

    Providing you have the approval from whoever is paying for the contract we can add in as many sites as you require. Email vision.watertech@veolia.com with the details.

    From receiving the purchase order it can take up to 3 working days for the contract to be processed and loaded. If it has been longer than that please contact us at: vision.watertech@veolia.com and we will investigate.