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    Terms of website use

    Please read these terms of use (including any documents referred to in it) carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, you must not use our site. Use of our site includes accessing, browsing, or registering to use our site. We recommend that you print a copy of this for future reference.

    Reliance On Information Posted & Disclaimer

    the materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

    We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.                          

    Information about us

    vision.veoliawatertechnologies.com is a site operated by Veolia Water Technologies ("We"); we are a  COMPANY registered in England and Wales under registration number 00327847. Our registered office is Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU. Our VAT number is 207803479

    Accessing our site

    We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

    You are responsible for making all arrangements necessary for you to have access to our site. 

    You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

    Your Account and Password 

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at +44 (0) 1628 897520.

    Intellectual property rights

    We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Our site changes regularly

    We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

    We do not guarantee that our site, or any content on it, will be free from errors or omissions. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

    Our liability

    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

    • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

    • Any liability for any direct, indirect or consequential loss or damage incurred, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable arising in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

    • loss of income or revenue;

    • loss of business;

    • loss of profits or contracts;

    • loss of anticipated savings;

    • loss of data;

    • loss of goodwill;

    • wasted management or office time; and

    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    No reliance on information

    The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

    Information about you and your visits to our site

    We process information about you in accordance with our data protection policy contained in Appendix 1. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    Viruses, hacking and other offences

    We do not guarantee that our site will be secure or free from bugs or viruses.

    You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. 

    Links from our site

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

    Uploading content to our site

    Whenever you make use of a feature that allows you to upload content to our site any content you upload will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us  a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).

    We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

    We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

    The views expressed by other users on our site do not represent our views or values. 

    Jurisdiction and applicable law

    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    Trade marks

    Vision and Vision Air are a UK registered trade mark of Veolia Water Technologies.

    Variations

    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    We do not guarantee that our site, or any content on it, will be free from errors or omissions.

    Your concerns and Contacting us

    If you have any concerns about material which appears on our site, please contact orders.watertech@veolia.com

     

    Appendix 1: Data Protection Policy

    Policy statement

    Everyone has rights with regard to how their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, and we recognise the need to treat it in an appropriate and lawful manner.

    The types of information that we may be required to handle include details of suppliers, customers and others that we communicate with. The information, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the Act) and other regulations. The Act imposes restrictions on how we may use that information.

    We are committed to all aspects of data protection and take seriously our duties and the duties of our employees under the Act.  This policy sets out how we deal with personal data, including data subject access requests, and employees’ obligations in relation to personal data.

    Status of the policy

    This policy sets out our rules on data protection and the conditions that must be satisfied in relation to the obtaining, handling, processing, storage, transportation and destruction of personal information.

    The Customer Services Manager is responsible for ensuring compliance with the Act and with this policy.  Any questions or concerns about the operation of this policy should be referred in the first instance to the Customer Services Manager.

    If you consider that the policy has not been followed in respect of personal data about yourself or others you should raise the matter with your line manager or the Customer Services Manager.

    Definition of data protection terms

    Data is information which is stored electronically or in paper-based filing systems.

    Data subjects for the purpose of this policy include all living individuals about whom we hold personal data. A data subject need not be a UK national or resident. All data subjects have legal rights in relation to their personal data.

    Personal data means data relating to a living individual who can be identified from that data (or from that data and other information in our possession).  Personal data can be factual (such as a name, address or date of birth) or it can be an opinion (such as a performance appraisal).

    Data controllers are the people who or organisations which determine the purposes for which, and the manner in which, any personal data is processed.  They have a responsibility to establish practices and policies in line with the Act. We, Veolia, are the data controller of all personal data used in our business.

    Data users include employees whose work involves using personal data.  Data users have a duty to protect the information they handle by following our data protection and other relevant policies at all times.

    Data processors include any person who processes personal data on behalf of a data controller. Employees of data controllers are excluded from this definition but it could include suppliers which handle personal data on our behalf.

    Processing is any activity that involves use of the data.  It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it.  Processing also includes transferring personal data to third parties.

    Sensitive personal data includes information about a person's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings.  Sensitive personal data can only be processed under strict conditions, and will usually require the express consent of the person concerned.

     Data protection principles

    Anyone processing personal data must comply with the following eight principles of good practice. Personal data must be:

    (a)  Processed fairly and lawfully.

    (b)  Processed for limited purposes and in an appropriate way.

    (c)   Adequate, relevant and not excessive for the purpose.

    (d)  Accurate.

    (e)  Not kept longer than necessary for the purpose.

    (f)   Processed in line with data subjects' rights.

    (g)  Secure.

    (h)  Not transferred to people or organisations situated in countries without adequate protection.

     Fair and lawful processing

    The Act is not intended to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the data subject. The data subject must be told who the data controller is (in this case VWS (UK) Ltd.), who the data controller's representative is (in this case the Customer Services Manager), the purpose for which the data is to be processed by us, and the identities of anyone to whom the data may be disclosed or transferred.

    For personal data to be processed lawfully, certain conditions have to be met. These may include, among other things, requirements that the data subject has consented to the processing, or that the processing is necessary for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive personal data is being processed, more than one condition must be met. In most cases the data subject's explicit consent to the processing of such data will be required.

    Processing for limited purposes

    Personal data may only be processed for the specific purposes notified to the data subject when the data was first collected or for any other purposes specifically permitted by the Act. This means that personal data must not be collected for one purpose and then used for another. If it becomes necessary to change the purpose for which the data is processed, the data subject must be informed of the new purpose before any processing occurs.

    Adequate, relevant and non-excessive processing

    Personal data should only be collected to the extent that it is required for the specific purpose notified to the data subject. Any data which is not necessary for that purpose should not be collected in the first place.

    Accurate data

    Personal data must be accurate and kept up to date. Information which is incorrect or misleading is not accurate and steps should therefore be taken to check the accuracy of any personal data at the point of collection and at regular intervals afterwards. Inaccurate or out-of-date data should be destroyed.  If an employee becomes aware that the organisation holds any inaccurate, irrelevant or out-of-date personal data he/she must notify the Customer Services Manager immediately and provide any necessary corrections and/or updates to the information.

    Timely processing

    Personal data should not be kept longer than is necessary for the purpose. This means that data should be destroyed or erased from our systems when it is no longer required.

    Processing in line with data subject's rights

    Data must be processed in line with data subjects' rights. Data subjects have a right to:

    (a)  Request access to any data held about them by a data controller.

    (b)  Prevent the processing of their data for direct-marketing purposes.

    (c)  Ask to have inaccurate data amended.

    (d)  Prevent processing that is likely to cause damage or distress to themselves or anyone else.

    Data security

    We must ensure that appropriate security measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data. Data subjects may apply to the courts for compensation if they have suffered damage from such a loss.

    The Act requires us to put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data may only be transferred to a third-party data processor if it agrees to comply with those procedures and policies, or if it puts in place adequate measures itself.

    Maintaining data security means maintaining the confidentiality, integrity and availability of personal data, as follows:

    (a)  Confidentiality means that only people who are authorised to use the data can access it.

    (b)  Integrity means that personal data should be accurate and suitable for the purpose for which it is processed.

    (c)  Availability means that authorised users should be able to access the data if they need it for authorised purposes.

    Security procedures include:

    (a)  Entry controls. Any stranger seen in entry-controlled areas without appropriate identification should be reported.

    (b)  Secure lockable desks and cupboards. Desks and cupboards should be kept locked if they hold personal data.

    (c)  Secure electronic records.  Access to personal data held electronically should be protected by passwords or other appropriate security measures.

    (d)  Methods of disposal. Paper documents should be disposed of securely.

    (e)  Equipment. Data users should ensure that individual monitors do not show personal data to passers-by and that they lock their PC when it is left unattended.

    Dealing with subject access requests

    A formal request from a data subject for information that we hold about them must be made in writing. A fee is payable by the data subject for provision of this information. Any member of staff who receives a written request should forward it to their line manager or the Customer Services Manager immediately.

    Monitoring and review of the policy

    This policy is reviewed regularly by our Executive Committee. Recommendations for any amendments are reported to the Board Executive Committee for approval and incorporation.

    We will continue to review the effectiveness of this policy to ensure it is achieving its stated objectives.

     

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